Return & Exchange Policy

Our Commitment

At **Diponty**, each sharee is handcrafted with dedication, precision, and love. Because our products are delicate and artisanal, we maintain a strict yet fair return policy to ensure both quality preservation and customer satisfaction.

Eligibility for Returns

We accept returns or exchanges within **7 days** of delivery under the following circumstances:

• The product received has an unfixable manufacturing defect.
• The wrong item or incorrect color was shipped to you.
• The product must be **unworn, unwashed, unaltered**, and in its original premium packaging with all tags attached.

Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

• Products purchased during special promotional seasonal sales or clearance events.
• Customized orders or sharees with custom fall-bidding or tailored blouses.
• Minor texture variations or thread inequalities, as these are natural characteristics of handloom weaving.

How to Process a Return

If your order meets the eligibility criteria, please follow these steps:

1. Take clear photographs of the defect or the incorrect item received.
2. Email our concierge at **care@diponty.com** or send a message via WhatsApp along with your Order ID and the images.
3. Once verified, our team will schedule a return pickup or assist you with exchange delivery paths.